At Wilton Medical Centre we aim to provide and maintain a high standard of service and patient care. This includes Practice cleanliness, GDPR compliance, customer service from all staff and sensitivity towards patients and their families.

If at any stage you feel we have not met your standards and you wish to bring a complaint to our attention please note that we will deal with all complaints in a timely manner maintaining complete discretion.

It is our policy that all complaints be made in writing to our Practice Manager, Elaine, by email or by post. Should your complaint be about our management team please address any complaints to Dr Dani Farah. All complaints will be investigated and we will inform you of the final position of the Practice relating to the complaint in writing within 14days of receipt.

In the interests of fairness, we cannot deal with anonymous complaints. When we look into a complaint, we treat everyone with dignity and respect and we would ask you to do the same as we go through the process.

If a third party, i.e. a relative, friend, wishes to complain on behalf of the patient who has been treated in our practice, it is important to understand that we have to adhere to the rules of patient confidentiality. Therefore, we would need the patient’s permission before responding to the complainant.

via Email: [email protected]

via Post: Attention of Elaine Vaughan, Practice Manager, Wilton Medical Centre, 53 Wilton Court, Wilton, Cork